Privacy Policy — jl411 Casino Philippines

1. Introduction

This Privacy Policy (the "Policy") is issued by jl411 (the "Platform," "we," "us," "our"), the operator of the online gaming website accessible at https://jl411.vip (the "Site"). This Policy describes how jl411 collects, uses, stores, shares, and protects the personal data of individuals ("you," "Data Subject," "Player") who register for, access, or use the jl411 platform.

By registering an account with jl411, depositing funds, or otherwise using the Site, you acknowledge that you have read, understood, and consent to the processing of your personal data as described in this Policy. If you do not agree to this Policy, you must not use the jl411 platform.

This Policy should be read together with the jl411 Terms & Conditions, which govern the overall contractual relationship between you and jl411. Capitalised terms used but not defined in this Policy have the meanings given to them in the Terms & Conditions.

2. Data Controller Identity

For the purposes of the Data Privacy Act of 2012 and this Policy, the data controller responsible for your personal data is:

jl411 has designated a Data Privacy Officer (DPO) responsible for overseeing compliance with this Policy and with the Data Privacy Act of 2012. The DPO may be contacted via the email address listed above with the subject line "Data Privacy Officer — Privacy Request."

3. Personal Data We Collect

jl411 collects the following categories of personal data in connection with your use of the platform:

3.1 Account Registration Data

• Full legal name as it appears on a government-issued Philippine identification document.
• Date of birth (for age verification — 21+ requirement under PAGCOR regulations).
• Philippine mobile number (used as the primary account identifier and for OTP verification).
• Account password (stored as a salted cryptographic hash — never in plain text).
• Preferred currency (PHP / Philippine Peso by default).

3.2 Identity Verification (KYC) Data

• Copy of a valid Philippine government-issued photo identification document (e.g., PhilSys National ID, SSS ID, driver's licence, passport, UMID, PhilHealth ID).
• Selfie photograph taken at the time of KYC submission, held alongside the identification document.
• Proof of payment method ownership (e.g., GCash or Maya account screenshot showing name and mobile number), where required.

3.3 Financial Transaction Data

• Deposit and withdrawal amounts, dates, times, and payment method references.
• GCash, Maya, BPI, BDO, Metrobank, InstaPay, GrabPay, or other payment method identifiers associated with transactions.
• Account wallet balance history and transaction log.

3.4 Gaming Activity Data

• Game session history, including games played, wager amounts, outcomes, and session durations.
• Sports betting selections, odds accepted, stakes placed, and settlement records.
• Bonus and promotional activity, including bonuses claimed, wagering progress, and bonus expiry events.
• VIP loyalty points accumulated and redeemed.

3.5 Device and Technical Data

• IP address at the time of login and each game session.
• Device type, operating system, browser type and version.
• Mobile network operator (Globe, Smart, DITO, or other) where determinable.
• Session timestamps, login history, and device identifiers stored for security purposes.
• Geolocation data at the jurisdiction level, used to confirm access from within the Philippines.

3.6 Communications Data

• Live chat transcripts and email correspondence with jl411 customer support.
• Player support ticket content, including queries, complaints, and dispute records.
• Responsible gaming self-assessment responses and tool activation records (e.g., deposit limit settings, self-exclusion requests).

4. How We Collect Personal Data

jl411 collects personal data through the following channels and methods:

• Directly from you: When you complete the registration form, submit KYC documents, contact support, or update your account settings.
• Automatically during platform use: Through server logs, session cookies, and analytics tools that record IP addresses, device information, browsing behaviour on the Site, and game session data.
• From payment service providers: When you initiate a deposit or withdrawal via GCash, Maya, BPI, BDO, or other accepted payment channels, the relevant payment processor provides transaction confirmation data to jl411.
• From identity verification services: jl411 may use third-party KYC verification service providers to assist in the automated or manual verification of identity documents submitted during account registration or withdrawal request processing.
• From anti-fraud and security systems: Automated risk and fraud detection systems may generate data points relating to your account behaviour for the purpose of protecting the platform and other players.

5. Purposes of Processing & Legal Basis

The table below sets out the primary purposes for which jl411 processes your personal data and the corresponding legal basis under the Data Privacy Act of 2012:

6. Sharing of Personal Data

jl411 does not sell your personal data. We share personal data only with the following categories of recipients and only to the extent necessary for the stated purpose:

6.1 Service Providers and Technology Partners

jl411 engages third-party service providers who process personal data on our behalf under data processing agreements that require them to maintain appropriate confidentiality and security standards. These include KYC verification service providers, game platform technology providers, payment processing partners (including GCash / Maya payment infrastructure providers), customer support platform operators, and fraud detection and security service providers.

6.2 Payment Service Providers

When you conduct a financial transaction on jl411, the relevant transaction data (including your registered name and payment method reference) is shared with the applicable payment service provider (e.g., GCash operator GXI, Maya / Paymaya Philippines Inc., or the relevant Philippine bank) to the extent necessary to process the transaction.

6.3 Regulatory and Law Enforcement Authorities

jl411 is required by Philippine law to disclose personal data to PAGCOR, the Anti-Money Laundering Council (AMLC), the National Privacy Commission (NPC), or other competent Philippine government authorities upon receipt of a lawful request, court order, or as required by applicable law. jl411 will not disclose data to government authorities outside of these lawful bases.

6.4 Business Transfers

In the event of a merger, acquisition, restructuring, or sale of all or substantially all of jl411's assets, your personal data may be transferred to the relevant successor entity as part of that transaction. You will be notified of any such transfer and any material changes to how your data is processed that result from it.

7. International Data Transfers

Some of jl411's technology service providers and game platform partners operate infrastructure located outside of the Philippines. Where personal data is transferred to recipients in other countries, jl411 ensures that such transfers are made only to recipients who provide an adequate level of data protection through:

• Execution of data transfer agreements incorporating standard contractual clauses consistent with NPC guidelines;
• The recipient country's recognition by the NPC as providing an adequate level of protection; or
• Other appropriate safeguards as required under Section 21 of the Data Privacy Act of 2012.

Players may request further information about the safeguards applicable to any specific international transfer by contacting jl411's Data Privacy Officer at [email protected].

8. Data Retention

jl411 retains personal data for the periods set out in the table below, or for longer periods where required by applicable Philippine law or ongoing regulatory proceedings:

Upon expiry of the applicable retention period, personal data will be securely deleted or anonymised so that it can no longer be associated with any identifiable individual. Anonymised or aggregated data may be retained indefinitely for platform analytics and reporting purposes.

9. Security Measures

jl411 implements technical and organisational security measures appropriate to the risk presented by the processing of your personal data. These measures include but are not limited to:

• Encryption in transit: All data transmitted between your device and jl411 servers is protected by 256-bit TLS/SSL encryption, the same standard used by Philippine online banking applications.
• Encryption at rest: Sensitive personal data, including KYC documents and financial records, is stored using AES-256 encryption.
• Password security: Account passwords are stored as salted cryptographic hashes using industry-standard hashing algorithms. jl411 staff cannot view your plain-text password.
• Access controls: Access to systems containing personal data is restricted to authorised personnel on a need-to-know basis and is protected by multi-factor authentication.
• OTP verification: New device logins and sensitive account changes require one-time password verification to your registered Philippine mobile number.
• Session management: Active sessions time out after periods of inactivity to protect accounts accessed on shared or public devices.
• Security audits: jl411's platform and data handling procedures are subject to periodic security reviews.

In the event of a personal data breach that is likely to adversely affect the rights and freedoms of data subjects, jl411 will notify affected players and the National Privacy Commission (NPC) in accordance with the requirements of the Data Privacy Act of 2012 and NPC Circular 16-03.

10. Cookies & Tracking Technologies

jl411 uses cookies and similar tracking technologies on the Site for the purposes described below. A cookie is a small text file placed on your device by a web server when you visit a website.

10.1 Types of Cookies Used

• Strictly necessary cookies: Required for the core operation of the Site, including session authentication, security tokens, and account login persistence. These cannot be disabled without affecting core platform functionality.
• Functional cookies: Store your preferences such as language settings and responsible gaming configurations to improve your experience on return visits.
• Analytical cookies: Collect anonymised data about how players use the Site, including page visit frequency and navigation paths, to help jl411 improve platform performance and content.
• Security cookies: Used by fraud detection systems to identify patterns of suspicious activity and protect player accounts from unauthorised access.

10.2 Cookie Management

You can manage or delete cookies through your browser settings at any time. Disabling strictly necessary cookies will affect your ability to log in to and use the jl411 platform. Most modern mobile browsers — including Chrome for Android and Safari for iOS — provide granular cookie management in the browser settings menu. Disabling analytical or functional cookies will not prevent you from using the platform but may affect your experience.

11. Minors

jl411 is strictly an adults-only platform. Under PAGCOR regulations applicable to Philippine online gaming, the minimum age to register and participate is 21 years. jl411 does not knowingly collect personal data from individuals under 21 years of age.

If jl411 discovers or receives credible information indicating that personal data has been collected from an individual who is under 21 years of age, that account will be immediately suspended, all gaming activity will be unwound to the extent possible, and the relevant personal data will be deleted in accordance with applicable law.

12. Your Data Subject Rights

Under the Data Privacy Act of 2012 (RA 10173), you have the following rights in relation to your personal data held by jl411. These rights are subject to certain limitations and conditions under applicable law and are not absolute in all circumstances.

12.1 How to Exercise Your Rights

To exercise any of the rights described above, please contact jl411's Data Privacy Officer by emailing [email protected] with the subject line "Data Subject Rights Request". Please include your registered mobile number and a clear description of the right you wish to exercise. jl411 will respond to all data subject rights requests within fifteen (15) working days of receipt, as required by the Data Privacy Act of 2012. In complex cases, this period may be extended by up to a further fifteen (15) working days with written notification to you of the reason for the extension.

jl411 will not charge a fee for processing a data subject rights request unless the request is manifestly unfounded, excessive, or repetitive in nature, in which case a reasonable administrative fee may be levied.

13. Anti-Money Laundering & Regulatory Disclosure Obligations

jl411 is subject to Philippine anti-money laundering legislation, including Republic Act No. 9160 (the Anti-Money Laundering Act of 2001) as amended by Republic Act No. 10365 and subsequent amendments. Under these laws, jl411 is required to:

• Verify the identity of all account holders and the source of funds for significant transactions;
• Maintain records of transactions and KYC documentation for prescribed periods;
• Report covered transactions (transactions meeting prescribed thresholds) and suspicious transactions to the Anti-Money Laundering Council (AMLC) of the Philippines;
• Cooperate with AMLC investigations, court orders, and freeze orders as directed under applicable law.

Where jl411 is legally required to disclose your personal data to the AMLC or other competent Philippine authorities, jl411 may not be permitted to inform you of that disclosure prior to it being made. Such disclosures are made strictly within the scope of jl411's legal obligations and do not constitute a breach of this Privacy Policy.

14. Changes to This Privacy Policy

jl411 reserves the right to update or amend this Privacy Policy at any time to reflect changes in applicable law, regulatory requirements, technology practices, or platform operations. Where changes are material — for example, where we begin processing a new category of personal data or share data with a new class of recipients — jl411 will provide advance notice to registered players via in-platform notification or email to your registered address at least seven (7) days before the changes take effect.

Your continued use of the jl411 platform after the effective date of any updated Privacy Policy constitutes your acceptance of the updated terms. The "Last Updated" date at the top of this page reflects the most recent revision. We recommend reviewing this Policy periodically.

15. Contact & Complaints

15.1 Contacting jl411

For questions, concerns, or requests relating to this Privacy Policy or to the processing of your personal data by jl411, please contact us through the following channels:

• Data Privacy Officer Email: [email protected] — Subject line: "Data Privacy Officer"
• Live Chat: Available 24/7 on jl411.vip after logging in to your account
• General Support Email: [email protected]

jl411 is committed to addressing all privacy-related queries and complaints promptly. Formal written complaints will receive a substantive response within five (5) business days.

15.2 National Privacy Commission

If you are dissatisfied with jl411's response to your privacy concern, or if you believe that jl411 has violated your rights under the Data Privacy Act of 2012, you have the right to file a complaint with the National Privacy Commission of the Philippines (NPC). Information on how to lodge a complaint with the NPC is available on the NPC's official website.

This Privacy Policy was last updated in January 2026 and applies to all personal data collected by jl411 from that date. This English-language version is the authoritative version. Any translations are provided for convenience only. This Policy applies to all players accessing the jl411 platform regardless of device, browser, or access method.